Reference

What You Agree To When You Use jiletaka

These terms set out how your account works — what we ask of you, what you can expect from us, and how payment activity through bKash, Nagad, and Rocket fits into that relationship.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredBangladesh-region scope

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TERMS SUPPORT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a dispute about an account action or a payment via bKash, Nagad, or Rocket, our support team can walk you through the process. Have your account ID and transaction reference ready when you write in — it speeds up every query.

Live Chat Open the chat icon from any page on the platform. Available during standard support hours for account and payment queries.

Email Support Write to our support address for formal disputes or account-level requests. We respond to terms-related queries within one business day.

Help Centre Our help centre covers common questions about account actions, payment steps, and what to do if a bKash or Nagad transfer does not clear.

ACCOUNT INTEGRITY

How We Protect Your Account Under These Terms

Your account and its transaction history are stored under standard encryption. We do not share your payment details — including your bKash or Nagad wallet number — with third parties outside of what is needed to process your transaction. If you believe your account has been accessed without your consent, contact support immediately and we will lock it while we investigate.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable regulations after closure. You can request a summary of your data through support.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment method preference. No marketing cookies are set without your consent.

Account Security

Your account is protected by password and, where enabled, a one-time PIN sent to your registered mobile number. Do not share your PIN with anyone, including support staff.

Term Change Contact

To request clarification on any clause or to flag a concern about a recent update, email our compliance contact listed in the help centre. We will respond in writing.

How These Terms Apply to Your Account

jiletaka Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with jiletaka, you confirm that you meet the eligibility conditions set by your local jurisdiction and that you are accessing the platform from a supported region. We do not verify your location on your behalf — that responsibility sits with you. Deposits

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made through bKash, Nagad, or Rocket are processed under the payment conditions outlined here. Each transaction is logged against your account wallet, and disputes must be raised through our support channel within the window stated in the dispute section. We may update these terms when our
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services or applicable regulations change. If we do, we will post the revised version and the change takes effect for any activity after that date. Continuing to use the platform after a change means you accept the updated terms. If you disagree with a revision, the
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right step is to close your account before the effective date rather than continuing to transact. We keep a record of the version in force at the time of each account action, so past activity is always assessed under the terms that applied when it happened.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payment disputes, account closure, and what happens when terms change.

You must be eligible under the laws of your local jurisdiction and accessing the platform from a supported region. Eligibility is your responsibility to confirm before you register.

Contact support within 7 days of the transaction with your account ID and the payment reference number. We will investigate and respond within one business day.

Yes, we may revise these terms when our services or local regulations change. We post the update on this page. Continued use of your account after the effective date means you accept the revision.

Submit a closure request through live chat or email before the revised terms take effect. We will process it and confirm once your account and wallet balance are settled.

We hold your registration details, account wallet history, and transaction records including bKash, Nagad, and Rocket payments. Request a summary of your data through the support email.

Yes. We may suspend or close an account if there is evidence of a terms breach, including providing false eligibility information or accessing the platform from a restricted region.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use jiletaka

Reach Us About These Terms

How We Protect Your Account Under These Terms

Common Questions About These Terms

01 Who can open an account under these terms?

02 What happens if I dispute a bKash or Nagad payment?

03 Do these terms change, and will I be notified?

04 How do I close my account if I disagree with updated terms?

05 What data do you hold about my account?

06 Can jiletaka suspend my account under these terms?

Terms & Conditions

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